Vigience Announces
Vigience and IBM: Global partnership for real-time Salesforce-SAP integration
Vigience and IBM join forces to help global manufacturers automate and AI-power their sales and service processes. This partnership combines the strengths of both companies: As a Salesforce and MuleSoft ISV partner, Vigience provides the technology with Overcast, the leading real-time SAP integration product for Salesforce, while IBM brings the global scale and consulting expertise to implement these solutions.
Large enterprises are rebuilding their front office on Salesforce while core processes stay in SAP. Projects often get stuck between global templates, SAP S/4HANA plans, and a long list of country needs.
Enterprises want Salesforce to be the front door for sales and service, while SAP remains the system of record for the data and business logic that belongs there. The challenge is making these worlds work together in real time across many countries and hybrid landscapes. This includes supporting ECC and S/4HANA simultaneously during phased migrations without brittle custom code. That is exactly what the Vigience and IBM partnership delivers.
IBM brings a worldwide consulting organization and mature Salesforce and SAP practices. Vigience brings Overcast, consisting of a real-time SAP integration layer and a set of ready-to-use Salesforce apps. Together we connect business-critical systems, reduce integration complexity, and make enterprise data actionable where people work.
Key Benefits for Global Enterprises
- Global scale: consistent patterns for multinational deployments, supported by IBM delivery teams
- Faster value: prebuilt, SAP-aware components shorten projects and lower risk
- Actionable data: live SAP information in Salesforce at the moment of need, with SAP authoritative for the data it owns
- Coexistence with your middleware: clean fit with MuleSoft and SAP Integration Suite
- AI readiness: synchronized processes and governed data create a safe base for agentic AI
Solving Complexity in Hybrid SAP Landscapes
This approach is a strong fit for global enterprises looking to show and update SAP data inside Salesforce quotes, cases, or work orders. It delivers immediate value when time to value matters, when ECC is still in play with an S/4HANA migration ahead, and when the goal is to establish a global commercial platform based on multiple, local SAP configurations. The same foundation improves data quality and governance, which is essential for future AI assistants.
Example outcomes
- Complex Quoting 100% in Salesforce (SAP-Integrated)
Leverage the millions spent on SAP by accessing the existing SAP-pricing-engine, Variant Configuration (VC), and ATP-check-logic directly within Salesforce. Manage the entire quote generation and approval process without data replication or swivel-chair work. - Full-Cycle Order Management
Automate the complete order lifecycle from capture to delivery entirely within Salesforce. Accelerate order entry with Agentforce by simply dragging and dropping customer purchase order PDFs to instantly convert them into valid SAP sales orders. Boost productivity further with a user-friendly mass data editor. This approach ensures zero-error accuracy by validating against SAP business rules in real-time. - Empowered Self-Service Portals
Extend real-time SAP data and logic to customers and partners via Salesforce Experience Cloud or B2B Commerce. Allow them to track orders, view invoices, and place complex orders 24/7 without back-office intervention. - Field Service Excellence
Empower agents and field techs with live access to SAP warranty data, spare parts availability, and service history to resolve cases faster. Capture labor time and material consumption directly in the field and sync it immediately with SAP. This ensures accurate cost tracking and automates the invoicing process for parts and services to accelerate cash flow.
Our clients expect to manage their entire customer engagement on Salesforce, Marketing, Sales, Service, Field Service and Commerce. But their business processes aren’t just in the front office, they must be integrated with the back-office platforms like SAP to ensure the right data is being used by the right employee at the right time, often real time, to provide the best customer experience. The reciprocal is true for our SAP clients and how they manage operational execution, that is why this partnership with Vigience and the ability to implement Overcast is so important. It allows us to accelerate implementation timelines for both platforms, reducing technical risk, project costs, and increasing overall project and customer success.
Albert Vanderley
Global Offering Lead, IBM
End-to-End Collaboration Model
Joint discovery and architecture
IBM and Vigience work side by side to define Salesforce journeys on live SAP logic, clarify system-of-record responsibilities, and select the right Overcast components. Architecture, integration strategy, security, and operating model are co-designed as one team.
Build with proven components
Overcast brings Salesforce UIs and services that call SAP in real time and require no SAP add-ons. They cover live pricing, availability checks, Variant Configuration, order capture, contract and billing visibility, entitlements, and more. Because the SAP logic runs live, these processes work reliably with AI and Agentforce scenarios. IBM aligns these components with the client’s release train, testing, and change management.
Operate and extend
Start with a focused scope, then add objects and flows as the business evolves. The core pattern remains the same, which makes later countries faster.
Real-Time Connectivity and Architecture
What Vigience Overcast is
Overcast lets Salesforce call SAP in real time, and it can also write back to SAP when the business process requires it. Users stay inside Salesforce as the single UI for reading and updating SAP safely, while SAP remains authoritative for the data it owns, with all rules and authorizations enforced.
In practice this means:
- Live read and write for pricing, ATP, orders, contracts, billing, service entitlements, installed base, and full Variant Configuration logic, with transactions committed in SAP and errors returned in context.
- No duplication of SAP logic in Salesforce, which shortens delivery and lowers risk
- Full compatibility with MuleSoft and SAP Integration Suite for events, APIs, and enterprise orchestration
Overcast solution concept
Overcast provides configurable, end-to-end processes that keep users 100 percent inside Salesforce while reading and writing live backend data.
- 150+ ready-to-use integrations for SAP
- Integration packages for Microsoft and Oracle
- Point and click configuration
- Real-time Overcast Components provide a virtual read and write view of backend data, including UI and integration
- Overcast data synchronizations copy only what makes sense between backend and Salesforce
Overcast follows Salesforce integration best practices: it uses real-time virtual integration where users need live SAP logic, plus selective data synchronization where it adds value for analytics, AI, or offline work.
View the Overcast Solution Architecture to see how the components fit together.
Architecture at a glance
- SAP remains authoritative for the processes and data it owns. Overcast calls SAP in real time and renders results in Salesforce. When users update data in those flows, transactions commit in SAP with full auditability.
- ECC today, S/4HANA tomorrow. Overcast is S/4HANA ready, and there is no dependency on S/4HANA. You can start on ECC now and carry the same pattern forward during an S/4 program.
- Works with your integration landscape. Overcast complements SAP Integration Suite and MuleSoft by operating at the Salesforce edge. It handles SAP-aware, user-facing interactions directly, rather than adding a redundant middleware layer.
Interested in learning more?
See how Overcast connects SAP and Salesforce in real time and how AI and Agentforce build on top of this foundation.
Watch the demo to explore live SAP pricing, ATP, Variant Configuration, order capture, service processes, and more inside Salesforce.
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
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Vigience Overcast is SAP certified
