Salesforce – SAP Integration
for Commerce Cloud

What Is Vigience Overcast SAP-Integrated Commerce Cloud?

Vigience Overcast SAP-Integrated Commerce Cloud for Salesforce is a native Salesforce solution that turns Salesforce B2B and B2C Commerce into SAP-integrated self-service ordering portals for resellers, agents and customers.

Overcast synchronizes master data, product buyer groups, pricebooks, orders and shipment status between SAP and Salesforce. Live SAP product availability lookups, pricing, tax & shipment fee calculations and order validations against SAP business rules are done in real-time against SAP.

Provide your business partners a self-service online shop frontend that is based on the Salesforce Commerce Cloud running on top of your SAP ERP within weeks based on a fixed timeframe, budget and investment.

“Within hours of connecting Overcast with our SAP ERP and SAP BW, we were able to replicate the first customers to Salesforce. That was a big “Aha!” moment for us and allowed us to reach first goals quickly. You quickly have some visible results to show. ”

Clemens Schmid
CIO, Felix Böttcher

Vigience Overcast SAP-Integrated Commerce Cloud Benefits

Self-Service Order Processing.

Automate customer, reseller or agent order processing by maintaining a highly functioning, self-service portal so that they can seamlessly transact with you.

Reduce sales support costs.

Provide a form of global, multi-language 24/7 sales support system and reduce the numbers of agents needed as well as the hours they need to be on the clock.

Enhances the Customer Experience.

Design the perfect user experience across all SAP and other systems processes. Spend less time on small tasks and better support your customers overall.

Vigience Overcast SAP-Integrated Commerce Cloud Features

Vigience Overcast SAP-Integrated Commerce Cloud enables enterprises to innovate on new channels by offering partner and customer self-service Customer 360 and Order Management. Overcast combines the Salesforce Commerce Cloud directly with SAP and other systems to deliver perfect customer self-service experience.

SAP-powered Salesforce Commerce

SAP-powered Salesforce Commerce

Innovate on new channels by leveraging Salesforce Commerce Cloud to offer your customers a modern Commerce experience on top of your SAP data and processes.

Eliminate the need for customers or resellers to have to call you to order product which you then manually enter into the system. The same holds true for inquires related to shipment status and invoice payment status.

Leverage the Salesforce Commerce Cloud

Quick Start for Salesforce B2B Commerce

Quick Start for Salesforce B2B Commerce

Vigience partners with Salesforce and multiple Salesforce consulting partners around the globe to bring you the Quick Start package for fully SAP-integrated Salesforce B2B Commerce solutions.

The Vigience Overcast add-on for Salesforce is installed directly into your Salesforce org and provides prebuilt, ready-to-use, configurable real-time integrations between Salesforce B2B Commerce and SAP ECC or SAP S/4HANA.

Live order pricing & posting

Live order pricing & posting

Overcast’s SAP-Integrated Commerce Cloud performs complex order pricing live against SAP pricing conditions. Where that is not possible because of market situations or the nature of the business, we ask Sales Reps to manually quote the cart and we inform the customer when the prices are available.

When all OK, an order is posted in real-time both in SAP and Salesforce and will be kept synchronized.

Order checks, tax and shipment fees

Order checks, tax and shipment fees

Products in the shopping cart are validated against SAP business rules established in SAP customizing so that you don’t have to replicate that logic in Salesforce. This can include deeper checks such as sanctioned party list screening.

The same thing happens during checkout, where Overcast additionally calls SAP to calculate all tax and shipping fees in real-time.

Detailed product availability

Detailed product availability

Shoppers get real-time information if and when a product is available – reducing the need to expedite shipments or maintain excessive safety stock.

Since all information is always retrieved in true real-time from SAP, you ensure that the information posted on your website is always 100% correct at the time of order entry and customers don’t get disappointed due to out-of-date and misleading stock information.

Flexible and extensible

Vigience Overcast SAP-Integrated Commerce Cloud Solution

The SAP-integrated Commerce Cloud solution is a collection of ready-to-use Overcast Components to connect Salesforce Commerce Cloud and SAP to post orders/returns, see availability and track deliveries.

Provide the best e-commerce experience to your customers with end-to-end processes spanning Salesforce B2B Commerce and SAP.

With Overcast, your customers can now self-service fulfill orders, make returns, have inventory visibility and track order status, anywhere, anytime.

Without Overcast

Product availability information or pre-negotiated pricing are not properly reflected on the portal and lead to end user frustration
An incomplete order portal experience leads customers to call the call center in order to report issues, place orders, check product availability or prices
Order portal projects unnecessarily take months to implement and are very costly

With Overcast

Customer satisfaction increases while cost of sales are reduced
Customers can self-service check 24×7 on order status, delivery status & tracking information, product availability and pricing, and more
Complex SAP-integrated order portals are reliably set up in days as part of a B2B Commerce Quick Start offering

Schedule a demo

The #1 Salesforce-Native Integration App

Overcast is a Salesforce-native cloud integration service that lets you quickly and easily connect Salesforce to your SAP, Oracle, Microsoft and other on-premise applications.
No on-premise software or middleware installations.
Thousands of SAP business objects can be integrated in a point-and-click fashion.

Appexchange Reviews

Awesome solution – 10 years ahead of everything

We are Europe’s leader in manufacturing of memory products and are running this solution since 3 years for sales order, forecasting and account data integration. Sychronization is done in time without any delay. Every account manager has immediate access to order and shipment information and he can update his forecast immediately to drive the supply chain.
Thanks to overcast we can use far more order information by using Salesforce. We immediately can generate a sales order based on opportunity information which saves time and avoids mistakes.
more

Salesforce – SAP Integration
for Commerce Cloud

What Is Vigience Overcast SAP-Integrated Commerce Cloud?