What Is Vigience Overcast SAP-Integrated Commerce Cloud?
Vigience Overcast SAP-Integrated Commerce Cloud for Salesforce is a native Salesforce solution that turns Salesforce B2B and B2C Commerce into SAP-integrated self-service ordering portals for resellers, agents and customers.
Overcast synchronizes master data, product buyer groups, pricebooks, orders and shipment status between SAP and Salesforce. Live SAP product availability lookups, pricing, tax & shipment fee calculations and order validations against SAP business rules are done in real-time against SAP.
Provide your business partners a self-service online shop frontend that is based on the Salesforce Commerce Cloud running on top of your SAP ERP within weeks based on a fixed timeframe, budget and investment.
“Within hours of connecting Overcast with our SAP ERP and SAP BW, we were able to replicate the first customers to Salesforce. That was a big “Aha!” moment for us and allowed us to reach first goals quickly. You quickly have some visible results to show. ”
Clemens Schmid
CIO, Felix Böttcher
Vigience Overcast SAP-Integrated Commerce Cloud Benefits
Self-Service Order Processing.
Automate customer, reseller or agent order processing by maintaining a highly functioning, self-service portal so that they can seamlessly transact with you.
Reduce sales support costs.
Provide a form of global, multi-language 24/7 sales support system and reduce the numbers of agents needed as well as the hours they need to be on the clock.
Enhances the Customer Experience.
Design the perfect user experience across all SAP and other systems processes. Spend less time on small tasks and better support your customers overall.
Vigience Overcast SAP-Integrated Commerce Cloud Features
Vigience Overcast SAP-Integrated Commerce Cloud enables enterprises to innovate on new channels by offering partner and customer self-service Customer 360 and Order Management. Overcast combines the Salesforce Commerce Cloud directly with SAP and other systems to deliver perfect customer self-service experience.
SAP-powered Salesforce Commerce
SAP-powered Salesforce Commerce
Innovate on new channels by leveraging Salesforce Commerce Cloud to offer your customers a modern Commerce experience on top of your SAP data and processes.
Eliminate the need for customers or resellers to have to call you to order product which you then manually enter into the system. The same holds true for inquires related to shipment status and invoice payment status.
Leverage the Salesforce Commerce Cloud
Quick Start for Salesforce B2B Commerce
Live order pricing & posting
Order checks, tax and shipment fees
Detailed product availability
Flexible and extensible
Vigience Overcast SAP-Integrated Commerce Cloud Solution
The SAP-integrated Commerce Cloud solution is a collection of ready-to-use Overcast Components to connect Salesforce Commerce Cloud and SAP to post orders/returns, see availability and track deliveries.
Provide the best e-commerce experience to your customers with end-to-end processes spanning Salesforce B2B Commerce and SAP.
With Overcast, your customers can now self-service fulfill orders, make returns, have inventory visibility and track order status, anywhere, anytime.
Without Overcast
- Product availability information or pre-negotiated pricing are not properly reflected on the portal and lead to end user frustration
- An incomplete order portal experience leads customers to call the call center in order to report issues, place orders, check product availability or prices
- Order portal projects unnecessarily take months to implement and are very costly
With Overcast
- Customer satisfaction increases while cost of sales are reduced
- Customers can self-service check 24×7 on order status, delivery status & tracking information, product availability and pricing, and more
- Complex SAP-integrated order portals are reliably set up in days as part of a B2B Commerce Quick Start offering
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
Overcast is a Vigience product
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Compliance Certifications
Vigience Overcast is SAP certified
