What Is Vigience Overcast SAP-Integrated Asset Management and Field Service?
Vigience Overcast SAP-Integrated Asset Mgmt & Field Service for Salesforce is a native Salesforce solution that allows SAP customers to connect field service teams, contractors and customers on the number one CRM platform, Salesforce, to deliver mission-critical field service. Overcast provides add-ons that are tightly integrated into the Salesforce Field Service solution and SAP at the same time.
During service appointment scheduling in Salesforce, you can now check the installed asset details including all parts installed, characteristics, price and availability (ATP check). Trigger the sending of required products to the customer or the service technician site and schedule service resources to be there when the part arrives.
Automate all SAP integrations including service billing and parts material movements so that your accounting and inventory management in SAP is always up-to-date.
““Vigience Overcast enables us to align SAP S/4HANA Cloud and Salesforce Field Service (SFS) as a seamless solution. The initial implementation took three months and Vigience support was always available when needed.”
Salesforce Architect at Hitachi
Vigience Overcast SAP-Integrated Asset Management and Field Service Features
Vigience Overcast SAP-Integrated Asset Mgmt & Field Service eliminates manual work that creates bottlenecks and errors, ensuring service appointment scheduling and after service processes are executed quickly and accurately. Over 40 integrations between SAP service and Salesforce service ensure a comprehensive, seamless best-of-breed solution that helps you improve and scale your operations.