SAP-integrated Salesforce Field Service
Vigience Field Service combines modern user-friendliness with easy no-code configuration and seamless SAP integration. Powered by AI, prebuilt and highly adaptable, without SAP add-on.
Best-of-Breed Solution for SAP-integrated Asset Management and Field Service
Built on Salesforce, deeply integrated with SAP, optimized for field teams
Vigience Overcast SAP-Integrated Asset Mgmt & Field Service is a native Salesforce solution built to perfect your field service operations by connecting your teams, contractors, and customers directly to your essential SAP data. It provides tightly integrated add-ons that bridge Salesforce Field Service and SAP, allowing them to work as one.
This unified approach means that while scheduling an appointment in Salesforce, you can instantly check live asset details, parts availability (ATP), and pricing directly from SAP. This ensures the right parts and the right technician are dispatched, eliminating delays and improving first-time fix rates.
“Vigience Overcast enables us to align SAP S/4HANA Cloud and Salesforce Field Service (SFS) as a seamless solution. The initial implementation took three months and Vigience support was always available when needed.”
Salesforce Architect at Hitachi
Vigience Field Service Introduction
WHY CHOOSE VIGIENCE FIELD SERVICE?
Fast, customizable, and fully integrated.
Global rollouts in months,
not years
Expanding your best-practice field service solution across dozens of countries? Vigience Overcast makes it happen. We enable rapid deployment of a standardized, yet adaptable, SAP-integrated field service platform. Go live globally in a fraction of the traditional time, ensuring consistent, efficient operations everywhere.
Future-proof: Built with SAP S/4HANA in mind
Your SAP S/4HANA transformation is a pivotal moment. Vigience Overcast ensures your field service isn’t just compatible, but truly optimized for this next-generation ERP. Leverage our deep expertise for a seamless transition, unlocking enhanced capabilities and future-proofing your service operations with a solution designed for SAP S/4HANA’s power and your evolving business needs.
30%+ more efficient with our AI-powered solution
Move beyond manual processes and unlock significant productivity gains. Vigience Overcast, our AI-powered field service solution, intelligently automates tasks—from smart diagnostics and predictive planning to optimized scheduling and automated reporting. Expect at least a 30% boost in efficiency, empowering your team to focus on delivering exceptional customer value.
VIGIENCE FIELD SERVICE FEATURE OVERVIEW
Work Orders Don’t Wait. Neither Should You.
Service Resource & Crew Management
Optimize resource allocation and track competencies based on SAP HR calendars, skills, and engineer type.
Equipment 360
Access Technical object hierarchy with characteristics, history (notifications, orders, measurements, checklists) and warranty & entitlement tracking.
Service Contracts & Service Quotes
Manage Service Contracts, generate Service Quotes, check the customer credit and the billing plans.
Service Lifecycle
Automated case and work order creation via email, portal or connected asset.
AI-powered part recommendation, PO automation, and more.
Inventory & Logistics
Manage Van Stock, Parts Reservations, Returns and shipment to Service Technician or Customer Consignment.
Scheduling & Dispatching
Schedule and Dispatch Appointments AI-Powered based on earliest start date from SAP, SAP HR calendar & qualifications, drag-n-drop and route optimisation.
Mobile Experience
Offline mobile app (iOS/Android), Forms & Checklists, Time & Material Confirmations, Measurement Readings, Parts ATP, stock transfer.
Post-Work Processing
Send material consumption, working time and cost to SAP for further processing.
Built on a metadata-data driven,
future-proof platform
The Platform Solution for Global Enterprises to Manage Complex Business Processes with Ease
Low-Code, Point-and-Click Customization
Simplify integration and customization with intuitive low-code tools like the Flow Designer and point-and-click data model extensions, complemented by a library of out-of-the-box SAP add-ons for Salesforce.
Metadata-driven AI Actions & Automation
Enhance user productivity with generative AI-powered features such as work summaries and solution suggestions, integrated seamlessly into workflows.
Enterprise Connectivity & Data Management
Leverage pre-integrations for SAP HR, SAP Service (S/4HANA), and SAP CS (ECC), along with SharePoint document management and management dashboards combining Salesforce and external data for holistic business insights.
Vigience Overcast SAP-Integrated Asset Management and Field Service Solution
Bridge every workflow between your field teams and SAP with one unified platform.
The SAP-integrated Field Service & EAM solution is a collection of ready-to-use Overcast Components for companies wanting to provide superior customer service by using Salesforce Field Service Lightning in combination with SAP ECC or SAP S/4HANA.
Our pre-integrated solution ensures that end-to-end business processes work seamlessly across Salesforce and SAP from day one. This eliminates the lengthy and complex integration projects typical of other solutions.
The solution uses public SAP APIs provided by SAP and thus requires little to no change on the SAP side to work. It’s pre-integrated with SAP but you can also optionally configure the solution to connect to SAP via SAP CPI or Mulesoft.
Without Overcast
- Dispatchers juggle SAP and Salesforce, leading to delays and errors in scheduling..
- Parts and availability data are unclear, resulting in wrong parts, missed appointments, and repeat visits.
- Field reports and timesheets are logged manually or late, slowing down invoicing and customer updates.
With Overcast
- Dispatchers manage everything from a single screen, including scheduling, parts reservations, and service contracts.
- Fewer errors and faster first-time fixes thanks to better planning and ATP checks.
- All data (time, material, checklists) is synced instantly from mobile to SAP — no paperwork, no delay.
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
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Compliance Certifications
Vigience Overcast is SAP certified
