The SAP-integrated Customer 360 solution is a collection of ready-to-use Overcast Components for companies wanting to get a true end-to-end 360-degree view of your customer in order to provide faster and better customer service.
Access real-time SAP order, invoice and delivery data, quote history, pricing details, and more – all without leaving your everyday Salesforce CRM workspace.
Connect non-SAP data sources as well to get a complete overview – a single view of everything relevant across multiple systems.
Overcast Benefits
- Installed and connected to your SAP and other systems within a day
- Pre-integrated through SAP’s many public APIs but can also optionally connect via SAP PI or Mulesoft
- Many out-of-the-box Overcast Components available or build-your-own (BYO)
Without Overcast
- Users have to call somebody or login to multiple systems in order to look up information
- Customers have to wait for a long time to get information or even wait for a call-back
- Users have to access multiple software solutions and be trained in multiple systems (e.g. Salesforce, SAP, etc.)
With Overcast
- Users get a complete customer view, not only business card information and activity logs but now including information such as order status or invoice details.
- Users can perform 100% of their work in Salesforce
- Customers are serviced much faster than before
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
Overcast is a Vigience product
