Salesforce – SAP Integration
for Customer 360

What Is Vigience Overcast SAP-Integrated Customer 360?

Vigience Overcast SAP-Integrated Customer 360 Overview

Vigience Overcast SAP-Integrated Customer 360 is a native Salesforce solution that enables complete Customer 360 views across Salesforce, SAP and any other connected system – 100% inside of Salesforce. Displayed within the Salesforce user interface in a browser or on your mobile device.

The data remains in SAP but is retrieved and displayed within the Salesforce UI in real-time. This data virtualization approach simplifies integration and only data that needs to be copied, will be copied between the systems.

Turn Salesforce into a true real-time portal for all your business systems and provide your sales teams with all the information on their customers, regardless of whether that information is stored in Salesforce, SAP or any other system.

“The solution offers great real-time components showing up-to-date information from SAP in Salesforce without the need to copy the data from one system to the other. They offer a great service level, whenever you have a question, you can reach out to the people at Vigience, and they will help you solve the issues.”

Ben SpeybrouckBen Speybrouck
Marketing Coordinator at Beyers Koffie

Vigience Overcast SAP-Integrated
Customer 360 Benefits

Vigience Overcast SAP-Integrated Customer 360 Benefits

Better, faster customer service

Provide your sales teams with 24-hour self-service access to SAP order shipment details, credit line or invoice payment status.

A true end-to-end 360-degree view

See your entire customer relationship across all systems – all without ever leaving your every Salesforce workspace or app.

Unbeatable time to value

Ready-to-use solutions for sales and service staff connected to your SAP and any other on-premises systems within 1 day.

Vigience Overcast SAP-Integrated
Customer 360 Features

Vigience Overcast SAP-Integrated Customer 360 ensures that your sales teams have immediate, consistent and live access to Customer 360 related data across all of SAP and beyond. The solution is installed into Salesforce in hours, has zero footprint on your SAP system (no change required at all) and is ready-to-use productively right away.

True real-time external system dataTrue real-time external system data

See – directly in Salesforce – all customer data across all your systems in real-time. Connect SAP and other systems to get a complete view of your entire customer relationship. All data is provided in true real-time and retrieved when the UI is loaded.

Vigience Overcast SAP-Integrated
Customer 360 Solution

Vigience Overcast SAP-Integrated Customer 360 Solution

The SAP-integrated Customer 360 solution is a collection of ready-to-use Overcast Components for companies wanting to get a true end-to-end 360-degree view of your customer to provide faster and better customer service. ​

Access real-time SAP order, invoice and delivery data, quote history, pricing details, and more – all without leaving your everyday Salesforce CRM workspace. ​

Connect non-SAP data sources as well to get a complete overview – a single view of everything relevant across multiple systems.

without overcast vs with overcast

Without Overcast

  • Users have to call somebody or login to multiple systems to look up information
  • Customers have to wait for a long time to get information or even wait for a call-back
  • Users have to access multiple software solutions and be trained in multiple systems (e.g. Salesforce, SAP, etc.)

With Overcast

  • Users get a complete customer view, not only business card information and activity logs but now including information such as order status or invoice details.
  • Users can perform 100% of their work in Salesforce
  • Customers are serviced much faster than before

related blog posts

Salesforce Customer 360 – worth nothing without SAP data

This blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.

Salesforce as a Call Center Portal for multiple Systems

In this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.
WATCH A DEMO

The #1 Salesforce-Native Integration App

  •  Overcast is a Salesforce-native cloud integration service that lets you quickly and easily  connect Salesforce to your SAP, Oracle, Microsoft and other on-premise applications.
  •  No on-premise software or middleware installations.
  •  Thousands of SAP business objects can be integrated in a point-and-click fashion.