Vigience Blog-Archive “Business Process Insights”

Best-of-Breed or All-in-One Solutions? The best approach in 2023

In this blog we discuss the best-of-breed and all-in-one strategies and which role a solution like Overcast plays in it.
Field Service

Integrated field service with Salesforce, SAP, and Overcast

Field service management is a crucial aspect of businesses today, especially in industries like construction, maintenance, repair, and utilities. In this blog we show our vision for the perfect field service solution.

Salesforce as a Call Center Portal for multiple Systems

In this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.

Salesforce Customer 360 – worth nothing without SAP data

This blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.