
Best-of-Breed or All-in-One Solutions? The best approach in 2023
Business Process InsightsIn this blog we discuss the best-of-breed and all-in-one strategies and which role a solution like Overcast plays in it.

Integrated field service with Salesforce, SAP, and Overcast
Business Process InsightsField service management is a crucial aspect of businesses today, especially in industries like construction, maintenance, repair, and utilities. In this blog we show our vision for the perfect field service solution.

Salesforce as a Call Center Portal for multiple Systems
Business Process InsightsIn this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.

Salesforce Customer 360 – worth nothing without SAP data
Business Process InsightsThis blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.