https://www.vigience.com/wp-content/uploads/blog-14741-m.jpg 319 516 Helge Schoenemann /wp-content/uploads/logo-vigience.png Helge Schoenemann2023-05-16 05:08:252023-06-06 17:48:02Best-of-Breed or All-in-One Solutions? The best approach in 2023
Best-of-Breed or All-in-One Solutions? The best approach in 2023Business Process Insights
In this blog we discuss the best-of-breed and all-in-one strategies and which role a solution like Overcast plays in it.
https://www.vigience.com/wp-content/uploads/blog-14733-m.jpg 319 516 Helge Schoenemann /wp-content/uploads/logo-vigience.png Helge Schoenemann2023-05-15 05:59:142023-06-02 15:53:47Integrated field service with Salesforce, SAP, and Overcast
Integrated field service with Salesforce, SAP, and OvercastBusiness Process Insights
Field service management is a crucial aspect of businesses today, especially in industries like construction, maintenance, repair, and utilities. In this blog we show our vision for the perfect field service solution.
https://www.vigience.com/wp-content/uploads/blog-13735-mi-1.jpg 319 517 Alexander Ilg /wp-content/uploads/logo-vigience.png Alexander Ilg2022-11-17 15:45:282023-04-05 15:51:53Salesforce as a Call Center Portal for multiple Systems
Salesforce as a Call Center Portal for multiple SystemsBusiness Process Insights
In this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.
https://www.vigience.com/wp-content/uploads/blog-13734-mi.jpg 319 517 Alexander Ilg /wp-content/uploads/logo-vigience.png Alexander Ilg2022-09-08 13:34:372023-04-05 15:53:25Salesforce Customer 360 – worth nothing without SAP data
Salesforce Customer 360 – worth nothing without SAP dataBusiness Process Insights
This blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.