Business Process Insights Archives

Salesforce as a Call Center Portal for multiple Systems

In this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.

Salesforce Customer 360 – worth nothing without SAP data

Business Process Insights

This blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.

Appexchange Reviews

Awesome solution – 10 years ahead of everything

We are Europe’s leader in manufacturing of memory products and are running this solution since 3 years for sales order, forecasting and account data integration. Sychronization is done in time without any delay. Every account manager has immediate access to order and shipment information and he can update his forecast immediately to drive the supply chain.
Thanks to overcast we can use far more order information by using Salesforce. We immediately can generate a sales order based on opportunity information which saves time and avoids mistakes.
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Salesforce as a Call Center Portal for multiple Systems

Salesforce Customer 360 – worth nothing without SAP data

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Appexchange Reviews

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