
Salesforce as a Call Center Portal for multiple Systems
Business Process InsightsIn this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.

Salesforce Customer 360 – worth nothing without SAP data
Business Process InsightsThis blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.