https://www.vigience.com/wp-content/uploads/blog-13735-mi-1.jpg 319 517 Alexander Ilg /wp-content/uploads/logo-vigience.png Alexander Ilg2022-11-17 15:45:282023-03-26 12:38:19Salesforce as a Call Center Portal for multiple Systems
Salesforce as a Call Center Portal for multiple SystemsBusiness Process Insights
In this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.
https://www.vigience.com/wp-content/uploads/blog-13734-mi.jpg 319 517 Alexander Ilg /wp-content/uploads/logo-vigience.png Alexander Ilg2022-09-08 13:34:372023-03-26 12:34:50Salesforce Customer 360 – worth nothing without SAP data
Salesforce Customer 360 – worth nothing without SAP dataBusiness Process Insights
This blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.