Business Process Insights Archives

Vigience Blog-Archive “Business Process Insights”

Best-of-Breed or All-in-One Solutions? The best approach in 2023

In this blog we discuss the best-of-breed and all-in-one strategies and which role a solution like Overcast plays in it.

Integrated field service with Salesforce, SAP, and Overcast

Business Process Insights

Field service management is a crucial aspect of businesses today, especially in industries like construction, maintenance, repair, and utilities. In this blog we show our vision for the perfect field service solution.

Salesforce as a Call Center Portal for multiple Systems

Business Process Insights

In this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.

Salesforce Customer 360 – worth nothing without SAP data

Business Process Insights

This blog will discuss why Salesforce Customer 360 can only live up to its full potential when integrated with SAP or other ERP systems.

Appexchange Reviews

Overcast and Vigience: The Perfect Solution for Integrating Salesforce and SAP ECC 6.0
We are a privately owned high-tech manufacturer of extrusion lines based in Austria. After evaluating the market for solutions that allow us to integrate our Salesforce org with our on-premise SAP ECC 6.0, we selected Overcast because of its pre-build integrations and UI components that cover all of our requirements. With Vigience’s metadata-driven tools that require no coding, we were quickly able to configure all required functionality.
Within just two months from project start to go-live, we integrated master data for customers, suppliers, and assets, as well as transactional data for quotes and sales orders (including header and items), historical offers, and invoices. .. more