Recording
Webinar: SAP-integrated Vigience Field Service
Manual data entry between SAP and Salesforce is costing you money. Every delayed work order, every out-of-sync inventory count, every technician waiting for system updates adds up.
Watch this webinar with former SAP and Salesforce leaders who show you how to eliminate the gap. Alexander Ilg and Jan Bechtold demonstrate Vigience Overcast connecting your ERP to field operations in true real time.
What This 45-Minute Demo Covers
Complete workflow from customer case to SAP invoice
Watch a full field service cycle. A customer emails a problem. Salesforce creates the case. The system identifies the asset, checks warranty status in SAP, finds the right technician, schedules the visit, orders parts, and posts the invoice. No manual handoffs.
Live SAP data inside Salesforce
See equipment history, warranty details, technician skills and availability, parts inventory levels, and van stock. All pulled directly from SAP. All visible to dispatchers and field teams. All updated in real time.
Automated processes that save hours per week
Email-to-Case creates work orders automatically. AI identifies assets and suggests root causes. Salesforce triggers SAP transactions for sales orders, invoicing, and procurement without human intervention.
Low-code customization built for S/4HANA
Watch the Component Builder in action. Drag, drop, configure. Adapt the application to your business without complex coding. Your customizations survive system upgrades.
Global deployment in months, not years
This productized approach rolls out across regions fast. No starting from scratch in each country. One platform, consistent processes, rapid value.
Your Presenters
Alexander Ilg, VP Product Management
Former SAP specialist in Field Service Management. Built integration solutions for global manufacturers.
Jan Bechtold, Field CTO
Former Salesforce architect specializing in cloud platforms and enterprise integration. Led implementations across industries.
Learn more
For a deeper look at how Vigience connects Salesforce Field Service to SAP, including asset management, inventory visibility, and technician scheduling, visit our solution overview page here:
Questions and answers
Practical details about SAP-integrated Vigience Field Service Webinar
What is the Vigience Field Service webinar about
The Vigience Field Service webinar is a 45 minute live demo that shows how Salesforce Field Service can run on real time SAP data. It walks through a full service process from the first customer case to the final SAP invoice, including dispatching, parts, and billing.
Why is real time SAP data inside Salesforce Field Service important for service operations
Real time SAP data inside Salesforce Field Service is important because dispatchers and technicians rely on warranty status, parts availability, stock levels, pricing, resource skills, and service history to make decisions. If this data is delayed, jobs get scheduled wrong, visits get repeated, and invoicing is pushed back. With real time data, planning and execution are correct the first time.
How does Vigience Field Service reduce manual data entry between SAP and Salesforce Field Service
Vigience Field Service reduces manual data entry between SAP and Salesforce Field Service by triggering SAP actions directly from Salesforce. Work orders can be created automatically from incoming emails. The system can propose likely root causes. It can create quotes, order parts, and post invoices to SAP without anyone copying data from one system to the other.
Does Vigience Field Service work with SAP S4 HANA
Yes. Vigience Field Service works with SAP S4 HANA. The solution is built with S4 HANA and Agentforce in mind and supports typical S4 HANA driven processes such as resource planning, parts procurement, and invoicing.
Do I need to build a custom integration project to connect Salesforce Field Service to SAP if I use Vigience Field Service
You do not need to build a custom integration project to connect Salesforce Field Service to SAP if you use Vigience Field Service. The demo in the webinar shows Vigience Overcast, which is already productized and runs directly in Salesforce with zero SAP footprint.
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
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Compliance Certifications
Vigience Overcast is SAP certified
