Portal Archives

Tag Archive for: Portal

Salesforce as a Call Center Portal for multiple Systems

In this blog we describe how Overcast and Salesforce can be leveraged to create a portal for call center agents that cuts the Average Handle Time (AHT) by half.

Appexchange Reviews

Overcast and Vigience: The Perfect Solution for Integrating Salesforce and SAP ECC 6.0
We are a privately owned high-tech manufacturer of extrusion lines based in Austria. After evaluating the market for solutions that allow us to integrate our Salesforce org with our on-premise SAP ECC 6.0, we selected Overcast because of its pre-build integrations and UI components that cover all of our requirements. With Vigience’s metadata-driven tools that require no coding, we were quickly able to configure all required functionality.
Within just two months from project start to go-live, we integrated master data for customers, suppliers, and assets, as well as transactional data for quotes and sales orders (including header and items), historical offers, and invoices. .. more

Tag Archive for: Portal

Salesforce as a Call Center Portal for multiple Systems

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