The SAP-integrated Salesforce Field Service solution is a collection of ready-to-use Overcast Components for companies wanting to provide superior customer service by using Salesforce Field Service Lightning in combination with SAP ECC or SAP S/4HANA.
The highly customizable Overcast solution ensures that end-to-end business processes are working seamlessly across Salesforce and SAP. It can be installed and customized within days to customer-specific requirements.
The solution uses public SAP APIs provided by SAP and thus requires little to no change on the SAP side to work. It’s pre-integrated with SAP but you can also optionally configure the solution to connect to SAP via SAP CPI or Mulesoft.
Overast Benefits
- End-to-end business process integration between Salesforce and SAP as a product.
- Powerful integration solution to connect SAP and other systems in real-time from within Salesforce
- Many out-of-the-box components available or build-your-own (BYO)
Without Overcast
- Customer Service staff have to access and enter data in SAP and Salesforce to make a correct quote or organize a visit.
- Employees have to be trained in multiple systems and have multiple displays.
- Processing service appointments and invoicing them is slow and thus costs a lot. Customers wait a long time in the call.
With Overcast
- Customer Service staff only access and enter data in Salesforce to make a correct quote or organize a visit.
- All other systems are connected into one single Salesforce-based user interface.
- Processing service appointments and invoicing them is very fast as data is entered once and multiple systems are updated in the background in real-time.