Learn how a medical device manufacturer modernized B2B sales to efficiently handle complex orders. Cutera leverages ecommerce, CPQ, and service tools to seamlessly connect the buying journey.
Industry
Medical Device Manufacturer
Use Case
- Customer 360
- Order and Subscription Management
- Field Service and Inventory Management
Short Customer Portrait
Founded in 1998 by veteran laser and optical engineers, Cutera is a leading provider of laser and energy-based aesthetics and dermatology solutions for practitioners worldwide. They offer a wide range of industry-leading aesthetic solutions, from hair removal and body sculpting to women’s wellness.
www.cutera.com
System Landscape
The Challenges of Cutera
When Cutera decided to modernize their IT, they opted for SAP S/4HANA as the ERP and Salesforce for their sales & service processes. They were in the process of migrating from an older ERP system to SAP S/4HANA and implementing Salesforce Field Service and CPQ when they realized that they needed a proper solution to rapidly integrate data and processes between Salesforce and SAP. With moving targets on all sides, building integrations from scratch to support the dynamic business processes was a nearly insurmountable challenge.
“We looked at a number of integration alternatives between Salesforce and SAP and all but Vigience consisted of heavy implementation costs and long timelines. Vigience plug and play integration accelerated our implementation timeline by months and drastically reduced integration costs. I highly recommend Vigience for Salesforce and SAP integration due to ease of use, ease of implementation and tested end points.“
Guy Thier
Chief Information Officer
The Solution by Vigience Overcast
Thanks to pre-built Salesforce add-ons, the flexibility and the point-and-click ease of Vigience Overcast, Cutera has tied the various Salesforce products and SAP S/4HANA together into seamless process flows, spanning Quote-to-Cash, Field Service and Inventory Management processes. Quotes are configured and priced in Salesforce CPQ and sent to SAP via Overcast for fulfillment. Subscriptions and service contracts as well as work orders and trunk-stock inventory are also tightly integrated with SAP.
The Outcome
Cutera business users and field service technicians have integrated access to all the information required to perform their daily tasks without duplicate entry or system switching, and Vigience Overcast ensures that the appropriate data is available in the right system at the right time.
Cutera is also able to innovate their business processes to adapt to changing needs without massive rework or overhauls of the Vigience Overcast integrations.
Business Impact for Cutera
- All sales & service processes run 100% in Salesforce, providing real-time views of important logistics information, including processing status delivery tracking, enables more effective field service scheduling and handling of customer support cases
- Modern distributor portal based on Salesforce with live connectivity to SAP supporting ~$550M in revenue and 250,000 distributors
- Happier employees and customers due to reduction of errors and lag stemming from the elimination of duplicate entry
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
Overcast is a Vigience product
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Compliance Certifications
Vigience Overcast is SAP certified
